• Wed 27 Oct 10:00 AM AEDT - 11:00 AM AEDT

    • $55.00 incl. GST
    Dealing with angry and hostile people
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Dealing with angry and hostile people


Every now and again we have to deal with frustrated, defiant and angry people including families and peers. How do we manage these situations while maintaining our professionalism and remaining clam? How do we make sure it doesn’t affect us in our day to day work with children? During this webinar we will unpack how to deal with angry and hostile people. We will cover:

  • Understanding angry and hostile behaviour and where it comes from
  • How to not take the bait
  • Understanding the escalation crisis cycle and what it means for us
  • Using the CARP system (Bacal, 2011) to defuse situations
  • How to maintain professionalism and self control

Completing Dealing with angry and hostile people will contribute one hour of PD addressing the following Australian Professional Standards for Teachers and aligns with the NESA criteria for Elective PD.

NESA Elective PD:

  • Job-embedded and provided opportunities for collaboration, transference and application
  • Involved opportunities to give and receive feedback and/or undertake self-reflection and reflection on the teaching practices of others
  • Research based and evidence based

Alignment with Australian Professional Standards for Teachers

Professional Engagement: 
APST 6: Engage in professional learning
APST 7: Engage professionally with colleagues, parents/carers and the community

For information regarding teacher registration and accreditation, contact the teacher registration board/institute in your state.

This webinar also aligns with:

Alignment with the Early Years Learning Framework

Early Years Learning Framework – Principles
Secure respectful relationships
Partnerships with families

Alignment with the National Quality Standards

QA 4: Staffing arrangements
QA 6: Collaborative partnerships with families and communities
QA 7: Governance and leadership